Introduction
Over the past few years, the market for grocery delivery software has experienced rapid expansion due to the availability of scheduled and same-day delivery options. Many retailers are transitioning to online forms of distribution for growth and to reach a wider audience.
Furthermore, today's most successful enterprises are those that have adapted to the rising demand for platforms; if you don't use one, people may view you as a Luddite.
There are four user segments in the Online Grocery Business.
- Admin/ Marketplace Owner
- Vendor/Seller
- Customer/Buyer
- Delivery Staff
In the subsequent sections, we will go through some key features that grocery delivery software must have.
Admin Dashboard Features
The administrator handles the marketplace and any order-related issues. The admin oversees inventory, pickup, delivery, and CMS. A few attributes that a website should have to aid the administrator in running it effectively include:
Delivery Management
The Admin should be able to manage the deliveries seamlessly. The administrator can either have delivery personnel on hand to assist consumers or use the option to grant access to the seller so they can deliver the requested grocery order. The delivery management feature aids the administrator in managing delivery fees, delivery windows, delivery personnel, and much more.
Auto Order Completion
The Auto Order Completion feature maintains the status of product delivery. Once an order is marked as completed, it cannot be returned to the vendor. The admin can specify the maximum number of days in which an order can be canceled, after which he can mark the status as completed, or it will automatically update.
Single item Cancellation/Order cancellation
A feature that allows the administrator to cancel a particular item without having the buyer cancel the entire order. There are multiple incidents when a customer doesn’t need a single item from the cart after placing the order, being unable to cancel that particular item leads to cancellation of the entire order. This feature either gives access to the buyer or the admin to cancel that particular item.
Product Catalog System
A product catalog helps confirm that the product has all the specifications per the buyers' preference. All the product information is listed in the product catalog. A proper catalog system helps create, organize, and deliver high-quality product information to enhance the significance of the product.
Tax management
A feature to add global, product-level, category-level, and seller-level taxes hence, helps admin in tax management.
Reports and Statistics
The reports and statistics function is used to make decisions with the future in mind and assess growth. The Reports and stats keep the admin updated with all the orders, sales, revenue, and development of the online grocery business.
Commission management
This attribute in the Grocery Marketplace Software makes it possible for an admin to manage all the transactions i.e. delivery, and seller wallet calculations to deduct commissions as per the agreements.
Seller/Vendor Dashboard Features
The seller should be able to easily manage the store on the website and add or remove items as per the product availability. The vendor should be able to plan delivery windows and dates, view orders, initiate withdrawal requests, manage cancellations, refund requests, access wallets, and much more based on the orders made. A few attributes that a website should have to assist the sellers in managing the store effectively include:
Vendor dashboard
The dashboard shows a sales graph, a bar reflecting revenue made, and assists the seller in monitoring order status. The dashboard organizes all the performance- and order-related data, making it easier for the seller to keep track of activities.
Order Adjustment or Cancellation
This function helps the seller modify orders following stock availability. If the requested grocery item is out of stock, the seller can work with the customer to find an alternate brand if the original brand is not available.
Delivery Slot Management
The ability to manage delivery slots gives the seller the ability to choose and set up delivery schedules as per the operational hours. It guarantees a simple and hassle-free delivery procedure.
Pickup Management
BOPIS, which stands for Buy Online Pickup In-Store. Using this fulfillment method, online customers can browse products on an e-commerce website and make an order for pick-up in a nearby store.
Pickup Management keeps the seller informed, allowing the buyer to pick up groceries at the appointed time.
Reports and Sales Analytics
The seller can manage and analyze the statistics of the sales made so far, product availability, inventory, stock status, and much more. This assists the seller in making informed decisions for the future.
Bulk Import/export
Easy inventory management for the vendor is made possible by the convenient import/export of large data files in CSV format.
Order refund/ cancellation management
This feature enables the seller to refund or cancel the order on the buyer's request without the buyer having to reach the admin to make changes to the order.
Buyer Dashboard Features
Buyers should be able to search for retailers and products easily. Customers ought to have access to changing their pin code and location, viewing and selecting the stores that best meet their needs, adding things to shopping carts, and placing orders for prompt deliveries. A few attributes that a website should have to aid the buyers in seamless navigation and purchase include:
Auto-detect User-location
This feature helps the buyer while searching for the grocery store nearby to make the purchase journey of the buyer easy. Depending on their GEO location, the solution should either detect automatically or can be modified.
Multicart with a single checkout
A multi-cart with a single checkout system provides a customer with a hassle-free experience of purchasing from multiple stores while using a single checkout system.
Self-pickup
The function enables the customer to pick up their order at the store whenever it suits them. The buyer no longer has to wait in the checkout queue.
PWA
A progressive website app offers an app-like user interface and enables users to access app-like functionality on a website.
Order tracking
With this feature, the buyer may track and locate the order without contacting the delivery person for location updates.
Multi-lingual and multi-currency
Allows the buyer to purchase groceries conveniently from global stores without the hassle of language and currency conversion.
Single item cancelation
Allows the buyer to cancel a single item from the ordered grocery, instead of canceling the entire order if the single item is not required.
Delivery App/Dashboard Features
With the inbuilt features in the software delivery personnel should be able to approve or deny order requests and deliver them to the buyer's address based on their availability. Delivery employees should be able to receive their earnings after filing a withdrawal request to the website administrator. A few attributes that a website should have to aid the delivery staff in delivering orders include
Accept or Reject Orders
Allows the delivery team to accept or reject the order based on the availability in their slot and chosen route. Without causing the buyer any inconvenience, this feature can assist in managing the delivery system effectively.
Call Sellers and Buyers
A feature that enables the delivery staff to call the buyer and the seller for order delivery and pickup with a click.
Route Navigation
The delivery team can more readily deliver orders when using GPS navigation to find the store and the customer's address.
Dashboards
The dashboard allows the delivery staff to keep track of the orders, earnings, and admin commissions. The dashboard can assist the delivery staff in performing better by keeping track of their previous deliveries.
Reports
Reports help the delivery staff to analyze their overall performance and work. The reports are generated considering various parameters such as orders delivered, earnings, incentives, and much more.
Wallet
The wallet has all the earnings of the delivery person that can be withdrawn and transferred to the bank account after raising a withdrawal request.
Order listings
Keeps order management simple for the delivery person by maintaining a record of all the accepted orders. When the accepted orders are sorted, the delivery personnel can easily manage daily deliveries.
Conclusion
With the advent of technology, online grocery delivery software is in high demand. Entrepreneurs and grocery vendors are switching to online grocery delivery systems, which require agile software that meets the needs of vendors and entrepreneurs. As the online grocery software industry is booming, vendors and entrepreneurs can be in a dilemma of choosing the right software.
If as an entrepreneur you are looking for grocery delivery software that best fits your business requirements, then Growcer with impeccable UI/UX can prove to be the exact business solution you are looking for. Growcer is an online grocery delivery software that is a highly scalable and ready-to-use software solution. It is a white-label grocery solution with lifetime ownership at a one-time cost and comes with one year of free technical support. For more information on Growcer, you can get in touch with us.
