If you require the AI assistant for your business, CoSupport Agent is your choice. It was created by CoSupport AI, it received the US patent in 2024, and was already recognized by numerous customers. It means that while choosing this Agent, you obtain a personalized and unique service.
The importance of customer support these days is huge, as it affects what your customers think about your company and whether they become loyal clients. This Agent helps process inquiries fast and improve client satisfaction rate.
CoSupport AI is a company created in 2020. Its goal is to deliver AI-based Copilot solutions for customer support, ensuring business growth.
This Agent fully complies with this mission. Let's see which benefits and features this AI assistant brings to a business' daily operations.
Benefits of CoSupport Agent
This Agent is a smart solution for any customer support team, regardless of the industry. It is part of the AI triangle, being responsible for ensuring 360-visibility for business growth. Here are only some of the solution's benefits:
- Quick Response Time. It delivers answers to the questions within 1.5 seconds, which is faster than conventional models, such as ChatGPT. It was recognized by the United States Patent and Trademark Office through the issue of a patent US11823031B1.
- Exceptional Relevancy. This Agent is trained on customers’ conversations. Moreover, it’s fed with information focused on certain products and services advantages, as well as companies’ policies. Hence, it provides company-specific and product-specific responses.
- High accuracy. It is trained on company-focused information. Its knowledge is specific, unlike the vast and general knowledge of large language models (LLMs) like GPT. As a result, responses are more precise and closely related to the point at which clients’ needs and company’s capacities intersect.
- High personalization. CoSupport Agent’s training, which is based on conversations and up-to-date and focused information on companies’ products, ensures each response’s uniqueness and focus on particular customer’s needs. Even for typical queries, an AI assistant provides personalized answers grounded in a deep understanding of a specific issue.
- Accessibility. This Agent is a browser extension, which ensures instant access to the best and professionally created responses to customer tickets within seconds.
- Cost Efficiency. By implementing an AI solution for the agent, you invest in quicker time processing and response rate in the end.
- Data Security. The solution guarantees high levels of data security, protecting sensitive customer information. Strict confidentiality is the priority of CoSupport AI, so the privacy and anonymization of the data is always maintained. Besides, the customer's data is always stored on a separate dedicated server, ensuring an extra security level.
Unique Features of the Tool
Having numerous features, It can be easily adapted to almost each business, providing the following assistance:
- Real-Time Assistance. It can deliver the answer immediately after receiving the question from your customers. Such a feature is crucial, as people do not want to spend time waiting for an answer. If you ensure quickness, clients will more likely stay with you and be satisfied.
- Multichannel Support. This Agent integrates with the CRM system, which receives customers' requests from different channels, be it email or social media platforms. As a result, a customer support agent works in the same and only interface, without need to switch between various windows.
- Smart Automation. Agent names as CoSupport can automate many routine processes, such as responses and ticket routing. AI for customer support processes the tasks, replies to standard queries, and routes the tickets to the respective agents if the issue requires critical thinking or personal touch. It means that the workload of your agents will be reduced, and they will not be overburdened by numerous inquiries from the clients. The final benefit of this process is the reduction of response time.
- Knowledge Base Integration. Such Agent uses your company’s knowledge base to provide quick and accurate answers. Relevant information is pulled from your knowledge base, which ensures consistency in all the answers and almost eliminates time spent on finding information somewhere.
These are just the main features of the tool, but they show the importance of CoSupport Agent for the efficiency of work of your customer support and improvement of all key performance indicators related to customer satisfaction rates. The company offers an opportunity to request a demo. It helps understand all the benefits of this Agent and make final decisions on its suitability for your business.
Final Thoughts
This Agent can improve the performance of customer support service. It is easily integrated with any existing CRM, such as Freshdesk or Zendesk, and knowledge sources. Minimal efforts are needed to implement it, as the process is straightforward and easy. CoSupport AI provides any needed assistance during initial stages of your work with this Agent, as the aim of the company is to help your business thrive and improve the satisfaction of your clients.
